Capture opportunities
Import leads, create campaigns, and keep every opportunity visible from first contact through conversion.
South Africa's Smart Client Outreach & Client Service Platform
Client outreach and client service — one controlled workspace.
BuzzMe gives your team direct control over lead allocation and client service requests with voice, SMS, smart workflows, and collaboration in one browser-based platform.
Client Outreach
Voice Calls
SMS
Service Requests
Screen Share
Work Allocation
Built for controlled client outreach and accountable client service
BuzzMe gives managers direct control over who gets which leads and which service requests, while teams work every client conversation from one shared operational system.
Allocate intelligently
Route leads and service requests to the right people by queue, ownership, and workload so nothing gets lost.
Service with accountability
Track every request with statuses, priorities, and timestamps so teams close issues faster and managers see progress clearly.
Track performance
See outreach outcomes and service response health in one dashboard to coach teams and improve client experience.
One platform for outreach control and service delivery
Voice, SMS, requests, and collaboration tied to the same client record.
Inbound & Outbound Calls
Professional softphone in your browser. Multi-agent simultaneous ring, call queue with hold music, and seamless call transfer between agents.
SMS Communication
Two-way SMS with automatic ticket creation. Every customer text is tracked and answered — nothing falls through the cracks.
Smart Ticketing
Auto-creates tickets from calls, SMS, and voicemails. Priority levels, SLA tracking, status workflows, canned responses, and full audit trail.
Voicemail to Ticket
Missed calls become voicemail recordings, automatically filed as tickets. Your team listens, responds, and resolves — no voicemail left behind.
Screen Sharing
Show, don't tell. Agents can screen-share directly with leads and ticket holders to explain products face-to-face — and with colleagues for real-time coaching when needed.
Collaboration Rooms
Live video and chat rooms where agents meet leads face-to-face to present products, walk ticket holders through solutions, and coordinate with the team across shifts.
Lead Allocation Control
Import leads, assign ownership, track outcomes, and monitor follow-ups so managers stay in control of pipeline execution.
Call Queue & Transfer
When all agents are busy, callers wait in a professional queue with position updates. Transfer calls to the right agent with one click.
Multi-Tenant
Each client gets their own isolated workspace. Your data is yours — completely separate from other businesses.
How It Works
From setup to scale, BuzzMe keeps your outreach and service workflows controlled, visible, and easy to run.
Sign Up
We set up your BuzzMe workspace with your business name, South African phone numbers, and agent accounts so your team starts with a polished, branded environment.
Go Live
Your team logs in from any browser. Outreach activity and service requests start flowing immediately in one operational dashboard.
Grow
Add agents, expand outreach, and handle more service requests without adding process chaos. Scale confidently with control.
Plans built for every team size.
Choose the plan that fits your business. Upgrade anytime as you grow.
R1,500
/ month
R5,000 once-off setup
- Up to 3 agents
- Outreach workspace & lead control
- Client service request workflows
- SMS notifications
- Email inbox
- CSV lead import & assignment
Most Popular
Professional
R2,500
/ month
R7,500 once-off setup
- Up to 10 agents
- Everything in Starter
- CRM Integration (Zoho + supported providers)
- Screen pop & auto call logging
- Contact sync (2-way)
- Screen sharing & collab rooms
R4,000
/ month
R10,000 once-off setup
- Unlimited agents
- Everything in Professional
- Priority support (SLA 4hr)
- Custom branding & white-label
- Dedicated account manager
- Custom integrations on request
Why BuzzMe
Purpose-built for South African businesses that need controlled outreach and responsive client service without disconnected tools.
Built for South Africa
SA phone numbers, Rand pricing, and local support from RoelTech Innovations. No overseas complexity, no confusing pricing model.
Secure & Private
Your data stays yours. Multi-tenant isolation, encrypted communications, role-based access, and controlled operational visibility across teams.
Ready for legal, audit & consulting
Use tenant wording profiles so each client workspace feels purpose-built for its sector while using the same proven platform core.
Common Questions
Need clarity before rolling out your outreach and service operation? Here are the questions businesses ask most often.
Do my agents need desk phones or special hardware?
No. BuzzMe is browser-based, so your team can work from laptops or desktops using a reliable internet connection and a headset.
Can BuzzMe handle both client outreach and client service?
Yes. BuzzMe supports outreach calls, inbound service queues, SMS communication, service-request workflows, and lead tracking in one shared environment.
What happens when a caller reaches us after hours or while agents are busy?
Callers can wait in a queue with hold music and status messaging, or leave a voicemail that is automatically converted into a ticket for follow-up.
Can we onboard more agents as we grow?
Absolutely. The base plan includes 3 agents, and you can add more at R400 per agent per month as your support or sales team expands.
Is the platform already live?
Yes. BuzzMe is live at buzzme123.co.za and ready for South African businesses that want a controlled client outreach and client service platform.
Ready to launch?
Ready to modernise outreach and client service?
Give your team one platform for outreach allocation, service-request delivery, and client communication across voice, SMS, and collaboration.