Client Management Portal
Click "Add Client" to onboard your first client
| Company | Contact | Phone | Status | Plan | Created | Actions |
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By creating this client account, the client agrees to be bound by the RoelTech Terms & Conditions, including the Service Level Agreement and POPIA provisions.
Telemarketing & Support Platform
Including Service Level Agreement (SLA) and POPIA Compliance Provisions
Version 1.0 | Effective: 1 July 2026
"Agreement" means these Terms and Conditions, including the Service Level Agreement and all schedules and annexures hereto.
"Client" means the entity or individual subscribing to the Platform services as identified in the onboarding form.
"End User" means any customer, lead, or person contacted or serviced by the Client through the Platform.
"Platform" means the RoelTech Telemarketing & Support Platform accessible at buzzme123.co.za and related subdomains.
"Provider" or "RoelTech" means RoelTech Innovations (Pty) Ltd, the operator of the Platform.
"Services" means the telemarketing, lead management, ticket management, email integration, and support services provided through the Platform.
"SLA" means the Service Level Agreement as set out in Section 5 of this Agreement.
"POPIA" means the Protection of Personal Information Act, No. 4 of 2013, as amended.
"Personal Information" has the meaning ascribed to it in POPIA.
"Processing" has the meaning ascribed to it in POPIA and includes any operation concerning Personal Information.
"Responsible Party" has the meaning ascribed to it in POPIA and means the party that determines the purpose and means of Processing.
"Operator" has the meaning ascribed to it in POPIA and means a party that Processes Personal Information on behalf of a Responsible Party.
2.1 RoelTech shall provide the Client with access to the Platform, which includes the following core services:
2.2 The Services are provided on a software-as-a-service (SaaS) basis. The Client accesses the Platform via a web browser and does not receive any proprietary software for installation.
2.3 RoelTech reserves the right to modify, enhance, or update the Platform from time to time. Material changes affecting the Client's use of the Services shall be communicated with reasonable notice.
3.1 The Client shall provide accurate and complete information during onboarding and maintain updated records.
3.2 The Client is responsible for all activities conducted through its account and must safeguard login credentials.
3.3 The Client shall not use the Platform for any unlawful purpose, including but not limited to unsolicited communications in violation of applicable laws.
3.4 The Client shall ensure that all leads uploaded to the Platform have been lawfully obtained and that the Client has the necessary consent to contact such leads.
3.5 The Client shall comply with all applicable laws and regulations, including but not limited to POPIA, the Consumer Protection Act, and the Electronic Communications and Transactions Act.
3.6 The Client shall not attempt to reverse-engineer, decompile, or otherwise access the source code of the Platform.
3.7 The Client shall not share account credentials with unauthorised persons or allow third parties to access the Platform through the Client's account.
4.1 The Client shall pay the fees as specified in the onboarding agreement, consisting of a once-off setup fee and a recurring monthly subscription fee.
4.2 Monthly subscription fees are payable in advance on the 1st of each calendar month.
4.3 Setup fees are payable upon execution of this Agreement and prior to activation of the Client's account.
4.4 All fees are quoted in South African Rand (ZAR) and are exclusive of VAT unless otherwise stated.
4.5 RoelTech reserves the right to adjust fees with 30 (thirty) calendar days' written notice to the Client.
4.6 In the event of non-payment, RoelTech may suspend the Client's access to the Platform after providing 7 (seven) calendar days' written notice.
4.7 Telephony costs (voice carrier call charges) are billed separately and passed through to the Client at cost. Detailed call logs are available on the Platform.
4.8 No refunds shall be issued for partial months or unused portions of the subscription period.
RoelTech shall use commercially reasonable efforts to maintain Platform availability of 99.5% per calendar month. Availability excludes scheduled maintenance windows, which shall be communicated at least 24 hours in advance.
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| Critical | Platform completely unavailable | 2 hours | 8 hours |
| High | Major feature impaired | 4 hours | 24 hours |
| Medium | Minor feature issue | 8 hours | 48 hours |
| Low | General enquiry or enhancement | 24 hours | Best effort |
5.3 Support hours are Monday to Friday, 08:00 to 17:00 (SAST), excluding South African public holidays.
5.4 Support requests may be submitted via email to support@roeltech.co.za or through the Platform's ticket system.
5.5 Scheduled maintenance shall be performed outside of business hours where reasonably possible.
5.6 RoelTech shall not be liable for any failure to meet SLA targets where such failure is attributable to circumstances beyond its reasonable control, including third-party service outages (voice carrier providers, AWS, Resend), internet connectivity issues, or force majeure events.
6.1 Both parties acknowledge their respective obligations under the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and undertake to comply with its provisions in the performance of this Agreement.
6.2 For purposes of POPIA, the Client is the Responsible Party in respect of all Personal Information of End Users uploaded to, stored on, or processed through the Platform by the Client or its agents.
6.3 RoelTech acts as an Operator in respect of End User Personal Information processed on behalf of the Client. RoelTech shall process such Personal Information only in accordance with the Client's instructions and this Agreement.
6.4 RoelTech shall implement appropriate technical and organisational measures to secure Personal Information, including:
6.5 In the event of a data breach, RoelTech shall notify the Client within 72 hours of becoming aware of the breach.
6.6 Upon termination, RoelTech shall, at the Client's election, return or securely delete all Client Personal Information within 30 days, subject to any legal retention obligations.
IMPORTANT NOTICE - PLEASE READ CAREFULLY
7.1 The Client expressly acknowledges and agrees that RoelTech is not responsible for the Client's compliance with POPIA in respect of the relationship between the Client and its End Users.
7.2 The Client is solely responsible for:
7.2.1 Obtaining lawful consent from End Users before collecting, storing, or processing their Personal Information through the Platform;
7.2.2 Ensuring that all leads uploaded to the Platform have been lawfully obtained with appropriate consent for telemarketing contact;
7.2.3 Providing End Users with appropriate privacy notices and information about how their data will be used;
7.2.4 Responding to data subject access requests, objections, or deletion requests from End Users;
7.2.5 Ensuring that its use of the Platform for outbound communications complies with POPIA, the Consumer Protection Act, and any other applicable legislation;
7.2.6 Maintaining its own POPIA compliance programme, including registering with the Information Regulator where required;
7.2.7 Appointing an Information Officer as required by POPIA.
7.3 RoelTech provides the Platform as a technology tool. The lawfulness of how the Client uses the Platform, including the data uploaded and the communications made, is the sole responsibility of the Client.
7.4 The Client shall indemnify and hold RoelTech harmless against any claims, fines, penalties, or damages arising from the Client's failure to comply with POPIA or any other data protection legislation.
7.5 RoelTech makes no representations or warranties regarding the Client's POPIA compliance and does not provide legal advice. The Client is advised to seek independent legal counsel regarding its POPIA obligations.
8.1 All intellectual property rights in the Platform remain the exclusive property of RoelTech.
8.2 The Client is granted a limited, non-exclusive, non-transferable licence to use the Platform for the duration of this Agreement solely for its internal business purposes.
8.3 The Client retains ownership of all data uploaded to the Platform.
8.4 The Client grants RoelTech a limited licence to process the Client's data solely for the purpose of providing the Services.
8.5 Neither party shall use the other party's trademarks, logos, or brand names without prior written consent.
9.1 Each party shall treat as confidential all information received from the other party that is designated as confidential or that, by its nature, ought reasonably to be considered confidential.
9.2 Confidential information shall not be disclosed to any third party without prior written consent, except as required by law.
9.3 This obligation of confidentiality shall survive termination of this Agreement for a period of 2 (two) years.
9.4 RoelTech shall not use Client data for any purpose other than providing the Services and shall not share such data with any third party.
10.1 To the maximum extent permitted by law, RoelTech's total aggregate liability under this Agreement shall not exceed the total fees paid by the Client in the 12 months immediately preceding the claim.
10.2 RoelTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill.
10.3 RoelTech shall not be liable for losses arising from the Client's use of the Platform in contravention of applicable laws.
10.4 RoelTech shall not be liable for downtime or failures caused by third-party service providers (voice carrier providers, AWS, Resend) or internet disruptions.
11.1 The Client shall indemnify, defend, and hold harmless RoelTech against any claims, demands, losses, damages, costs (including legal costs on an attorney-and-client scale), fines, and penalties arising from:
11.1.1 The Client's breach of this Agreement;
11.1.2 The Client's violation of POPIA or any other applicable law;
11.1.3 Any claim by an End User arising from the Client's use of the Platform;
11.1.4 Any unauthorised or unlawful use of the Platform by the Client or its agents;
11.1.5 The Client's failure to obtain proper consent for telemarketing communications.
12.1 This Agreement commences on the date of acceptance and continues on a month-to-month basis until terminated.
12.2 Either party may terminate this Agreement by providing 30 (thirty) calendar days' written notice.
12.3 RoelTech may terminate immediately if the Client breaches any material provision and fails to remedy within 14 calendar days of written notice.
12.4 RoelTech may suspend or terminate the Client's access immediately if the Client uses the Platform for any unlawful purpose.
12.5 Upon termination, the Client's access shall cease. The Client may request a data export within 30 days.
12.6 Termination shall not affect any accrued rights or outstanding payment obligations.
13.1 Neither party shall be liable for failure or delay caused by force majeure events, including natural disasters, war, civil unrest, government action, pandemic, power outages, or telecommunications failures.
13.2 The affected party shall promptly notify the other party of the event and its expected duration.
13.3 If a force majeure event continues for more than 60 consecutive days, either party may terminate by written notice.
14.1 This Agreement shall be governed by the laws of the Republic of South Africa.
14.2 Disputes shall first be referred to senior management for negotiation for 14 calendar days.
14.3 If unresolved, disputes may be referred to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA).
14.4 If mediation fails within 30 days, legal proceedings may be instituted in the High Court of South Africa, Gauteng Division, Pretoria.
14.5 Nothing prevents either party from seeking urgent interim relief from a court of competent jurisdiction.
15.1 Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations or agreements.
15.2 Amendment: No amendment shall be binding unless in writing and signed by both parties.
15.3 Assignment: The Client may not assign rights without prior written consent of RoelTech.
15.4 Severability: If any provision is found invalid, the remaining provisions continue in full force.
15.5 Waiver: No failure to exercise any right constitutes a waiver of that right.
15.6 Notices: All notices shall be in writing and sent to the email addresses specified in the onboarding form.
15.7 Independent Contractor: RoelTech is an independent contractor. Nothing creates a partnership, joint venture, or employment relationship.
By accepting these Terms and Conditions through the Platform's onboarding process, the Client acknowledges that it has read, understood, and agrees to be bound by all provisions herein, including the Service Level Agreement and POPIA Responsibility Disclaimer.
A printable PDF version of these Terms is available for download and physical signature.
support@roeltech.co.za | www.buzzme123.co.za